Etsy's Charter of Mindful Communication

While I worked at Etsy, the company’s Culture & Engagement team rolled out the following “Charter of Mindful Communication”. I’m not sure if it’s been updated since, but I’ve found this language incredibly useful throughout my work ever since, and even brought it over to Kickstarter. I hope it’s valuable to you!


Video by Clare McGibbon

We strive to embody the behaviors outlined below in all our interactions (with fellow employees, Etsy sellers, vendors, partners, industry peers and even strangers in the elevator) to ensure a foundation of mutual respect, accountability, open-mindedness and productivity.

When I engage with anyone, in any medium, I commit to keeping it REAL:

Reflect on the dynamics in the room
Elevate the conversation
Assume best intentions
Listen to learn

To learn more about what this means, let’s break it down…

Reflect on the dynamics in the room

Elevate the conversation

Assume best intentions

Listen to learn

Lara Callender Hogan

I'm a VP of Engineering and the author of Designing for Performance, Building a device lab, and Demystifying Public Speaking. Follow me on Twitter, read my blog.