Navigating Team Friction
Friction is a common, and necessary, part of team growth—but when left unchecked, team friction is unhealthy for you, your coworkers, your company, and ultimately your end users.
In this presentation, I draw on my experiences at organizations large and small to illuminate the sources of team tension, how you can better understand and manage unexpected teammate reactions, and the best ways to give actionable feedback without escalating drama. Your coworkers, your organization, your users, and you will reap the benefits.
- Tuckman’s stages of group development - Wikipedia
- Paloma Medina's BICEPS model
- Dealing with surprising human emotions: desk moves
- Etsy’s Charter of Mindful Communication
- Amy Ciavolino's Mindful Communication in Code Reviews
- Team Leader Venn Diagram – Making Meetup
- The Five Dysfunctions of a Team - Wikipedia
- Mike Morgan's Two by Two: Trust and disagreement
Photos from WOCinTech Chat on Flickr